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Account Management
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Order Entry & Management
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RMAs & Warranty
Recurring Billing Management
Revenue Analytics & Reporting
Device Management

Events & Data

Carrier Integration

 
News
08/01/2018
API Version 1.3 is now in release.
Related Links
Amazon Web Services Security Center
M2M Magazine
RMAs & Warranty
Managing returns and exchanges with Devices that have service plans and historical data creates challenges that M2M Suite is designed to handle.

Service plans, warranty date, contract dates and transaction information are not tied to the Device, but rather to a Service Identifier so that Devices can be swapped out without disrupting the integrity of the relationship.

Trouble tickets, comments and swap information are tied to both the Service Identifier and the Device allowing visibility into a Device's history.
Key Features
  • Service Identifer
    By linking all information to a Service Identifier rather than the physical Device the service information follows the relationship instead of the Device.
  • Trouble Ticket Integration
    By having quick access to the history of a Device, your customer support team will be aware of past issues and be better equipped to satisfy the customer.
  • Order System Integration
    Generating a replacement order from within the RMA module, creates an order in the order entry module for approval and fulfillment.
  • Analysis Reports
    Reason codes assigned to replacement provide valuable data for analysis and reporting across the company, customer or specific device type.