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Device Management

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Integration & Meta Data
Status & Troubleshooting
Events & Data

Carrier Integration

 
News
08/01/2018
API Version 1.3 is now in release.
Related Links
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Status & Troubleshooting
One of the keys to scalability is an efficient and homogenous support system. Multiple vendors and device evolution can increase the knowledge and expertise required at all support levels. By combining integration and customizable status, configuration & troubleshooting scripts M2M Suite is designed to streamline the support process.

Not only is having ready access to device issue history quite valuable when troubleshooting and supporting devices, but the customer experience is greatly enhanced when the support team is aware of previous issues and resolution attempts.
Key Features
  • Custom Scripts
    The ability to create scripts that simplify the support tasks is key to leveraging technical resources at a Tier 1 customer support level.
  • Event Logs
    Device event logs are available directly from the device console for quick and easy access to the device reporting history.
  • Integrated Trouble Ticketing
    By having quick access to the history of a Device, your customer support team will be aware of past issues and be better equipped to satisfy the customer.